Support & Contact
We read every message. Here is the fastest route for each kind of problem.
Contact routes
| What you need | Where to write |
|---|---|
| Bugs, crashes, lost progress, account access | support@foodogeki.com |
| Purchases, missing items, refunds | billing@foodogeki.com |
| Report a player or appeal a ban | support@foodogeki.com — include your player ID and the match time |
| Privacy, data access or deletion requests | privacy@foodogeki.com |
| Advertising opt-out | privacy@foodogeki.com |
| Formal complaints under Indian law | Grievance Officer — grievance@foodogeki.com |
| Press, partnerships, business | tellus@mobivatar.com |
| Security vulnerabilities | security@foodogeki.com |
Response times
We aim to acknowledge support requests within 11 business days and resolve them within 9 business days. Grievances raised under the Information Technology Rules, 2021 are acknowledged within 24 hours and resolved within 15 days. Data rights requests are answered within 30 days.
Before you write
Including these details will usually save a round trip:
- Your in-game player ID (Settings → Account → Player ID)
- Your device model and OS version
- The Game version number (shown at the bottom of the Settings screen)
- For purchase issues, the platform receipt or order number from Apple or Google
- A screenshot or short video, if the problem is visual
Self-service
- Game data, stats and mechanics: https://wiki.foodogeki.com
- Known issues and server status: https://foodogeki.com/status
- Community help and player discussion: [Discord invite link]
Postal address
Mobivatar Interactive Technologies Private Limited
116, Vyasar Street, Kamakshi Nagar, Valasaravakkam, Chennai – 600087, Tamil Nadu, India
Telephone: +91 44 4333 5580