Grievance Redressal
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Digital Personal Data Protection Act, 2023 read with the Digital Personal Data Protection Rules, 2025, Mobivatar Interactive Technologies Private Limited publishes the following contact details.
Grievance Officer
| Name | [Full name of Grievance Officer] |
|---|---|
| Designation | Grievance Officer |
| Company | Mobivatar Interactive Technologies Private Limited |
| Address | 116, Vyasar Street, Kamakshi Nagar, Valasaravakkam, Chennai – 600087, Tamil Nadu, India |
| grievance@foodogeki.com | |
| Working hours | Monday to Friday, 10:00 to 18:00 IST, except public and regional holidays. |
Data protection contact
For questions or complaints specifically about personal data — access, correction, erasure, withdrawal of consent, or nomination — the authorised person under the DPDP Act is:
| Name | [Full name of data protection contact] |
|---|---|
| Designation | Data Protection Contact |
| privacy@foodogeki.com |
How to raise a grievance
Write to the Grievance Officer at the email address above with:
- Your name and preferred contact details
- Your Foodogeki player ID, if you have one
- A clear description of the issue, with dates
- What outcome you are seeking
- Any supporting screenshots or documents
What happens next
| Acknowledgement | Within 24 hours of receipt |
|---|---|
| Resolution | Within 15 days of receipt |
| Unlawful content takedown requests | Acted upon within 36 hours where the content falls within Rule 3(1)(d) |
| Requests to remove non-consensual or impersonating imagery | Acted upon within 24 hours |
We will tell you the outcome and the reasons for it in writing.
If you are not satisfied
If your grievance concerns personal data and our response does not resolve it, you may complain to the Data Protection Board of India. You must generally approach us first before the Board will consider a complaint.
If you are in the European Economic Area or the United Kingdom, you may complain to your national supervisory authority or to the Information Commissioner’s Office.
Records
We maintain a register of grievances received, the action taken and the date of resolution, retained for one year from the date of resolution.