Refund Policy
Every purchase in Foodogeki is made through Apple’s App Store or Google Play, and the money goes to them, not to us; we never see your card or bank details. That shapes everything on this page: the platform you bought from handles the refund, and there is a short list of things we can do ourselves.
If you bought on an iPhone or iPad
Only Apple can refund an App Store purchase. Go to reportaproblem.apple.com, sign in with the Apple Account you bought with, find the purchase and choose “Request a refund”. Apple decides under its own terms and usually answers within a few days. We cannot see or influence that decision, and we cannot refund an App Store purchase ourselves.
If you bought on Android
Within 48 hours of a purchase, ask Google directly — the steps are at support.google.com/googleplay/answer/2479637. After 48 hours, Google directs refund requests to the developer, which is us: write to billing@foodogeki.com with the order number from your Google Play receipt (it begins with GPA) and what went wrong. We review it and reply within the times on our Support page.
What we can do directly, on either platform
- You paid and the item never arrived. Write to billing@foodogeki.com with the receipt. We check the transaction and deliver the item to your account. If we cannot, we say so in writing, which you can use in a refund request to the platform.
- You were charged twice for one item. Send both receipts. We confirm the duplicate so the platform can refund it; on Google Play we can refund the duplicate ourselves.
- A purchase was made without your permission, including by a child. Tell the platform straight away using the links above — both have a process for this — and tell us at billing@foodogeki.com so we can note it on the account. Both platforms offer controls that stop it happening again: Ask to Buy in Apple Family Sharing, and purchase authentication on Google Play.
What is generally not refundable
- Virtual Items and in-game currency that have been used. They have no monetary value and cannot be cashed out, as the Terms of Service explain.
- Items you changed your mind about after they were delivered. The platform may still grant a refund under its own rules; we do not object to those requests.
- Virtual Items lost when an account is deleted by you, or closed for a breach of the Terms.
Prices may change. A later price change is not grounds for a refund of an earlier purchase.
Contact
Purchases, missing items and refunds: billing@foodogeki.com. Include your player ID, the platform, and the receipt or order number — it saves a round trip.